Processing Time: Orders are processed within 2 days (Monday–Friday) after payment is received. Custom or handmade items may require additional time.

Refunds: No refunds or exchanges. Buyer can contact seller about any issues with an order. If Seller agrees to accept a refund, Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.

Cancellations: Lavender Luminosity doesn’t accept order cancellations

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Buyer will have the option to pay for expedited shipping or upgrade shipping during checkout. Standard shipping takes 3-7 business days on average.

Shipping Destinations: We currently ship within the United States only.

Order Tracking: Once your order has shipped, you will receive a tracking number via Etsy to monitor your shipment.

Customs, Duties, and Taxes: Lavender Luminosity is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Lost or Damaged Items: If your order is lost or arrives damaged, please contact us immediately through Etsy or by email at lavenderluminosity [!at] gmail.com. We will work with you to resolve the issue.